Luna Mart
LM

Luna Mart Contact

Emma Online

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Customer Support

Hello! 👋 Welcome to Luna Mart!

I'm here to help you with any questions about our Sri Lankan artisan products.

How can I help you today?

Shipping Policy

Everything you need to know about shipping your Luna Mart order.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Sellers prepare and dispatch orders promptly.

Delivery Time

Standard international shipping to Europe takes 7–14 business days. Delivery times may vary based on customs and destination country.

Free Shipping

We offer free shipping on all orders over €100 to EU countries.

Tracking

Once shipped, you will receive a tracking number. You can track your order at any time from your account dashboard under "My Orders".

Customs & Duties

International orders may be subject to customs duties and taxes. These charges are the responsibility of the buyer and are not included in the product price.